Area Rug FAQ

When should I clean my area rug?

There are many factors to take into consideration when trying to decide on cleaning your area rug such as the amount of traffic, whether there are pets in the home, vacuuming schedule and whether you have spots or stains.  We recommend annually especially if they are frequently used.  If anyone suffers from allergies you may want to consider more frequently such as twice annually.

How does the area rug cleaning normally handled?

It takes a great deal of expertise and attention to detail to treat a valuable piece properly, so we at Alberta Carpet Cleaning  have perfected our treatment process over the past 30+ years.

First, the rug is closely inspected by technicians to determine what type of soil have penetrated the fibers. They look at every stains, worn areas, and if there are any particular concerns like pet odor or mold.

Once the technician learns everything about your area rug through the inspection process, the piece is run through a dry soil removal process.

The wet treatment process is done with a machine that goes across the surface of the area rug. The flooring is agitated to dislodge embedded soils, and gentle detergents are used to pick up soil and wash it away.

We use a powerful yet gentle to the fabrics type of extraction equipment. When done, the area rug will then be hung for several hours to dry completely, during which time the technician will perform a secondary inspection to verify that the treatment process is complete to full satisfaction.

What is the area rug cleaning process?

It takes a great deal of expertise and attention to detail to treat your valuable rugs, so we at Alberta Carpet Cleaning have perfected our treatment process over the past 30+ years:

  • Complete assessment of area rug ( front and back);
  • Thorough vacuuming with our specialty vacuum of the area rug to remove dust, dirt and grit;
  • Test the dyes and fibers for cleaning solution tolerance;
  • Pre-treatment of spots or hard to remove stains;
  • Injection of hot water mixed with green cleaning solution;
  • Dwelling time – cleaning solution is allowed to work loosening dirt and residue;
  • Gently agitate the fibers;
  • Fringes are hand cleaned;
  • Soft water Thermorinse extraction;
  • Depending on how soiled the piece is, it may need to be cleansed and rinsed more than once;
  • Carpets are hung on rollers to dry thoroughly;
  • Rugs are manually groomed and prepared to be returned to the homeowner.

Why have an area rug cleaned by a professional?

Area rugs are often made of special fabrics and dyes that require special attention. Each type of fabric has usually very special indications on how to clean it to preserve its natural beauty.

Most commercially available products could harm the fabrics by either having the dyes run or mix and/or loose the original sensation of the fabric.

Most area rug manufacturers recommend to have an area rug cleaned by a professional service.

Why can’t you clean area rugs in my home?

Cleaning the area rugs in our facility gives us the opportunity to apply several treatments providing a deep thorough cleaning and controlled drying. We use various tools and procedures which are imperative to a successful rug cleaning.

It is not safe to clean area carpets over other flooring as there is the risk of damage to the surface underneath the carpet being cleaned. If the area rug remains wet for too long, your hardwood or laminate flooring may show signs of water damage (i.e.: warping, staining, and/or discoloration).

Why is area rug cleaning more expensive than carpet?

There are other costs associated with cleaning rugs not found in typical carpet cleaning.  To start, we have to pick up and deliver the rug as we cannot safely clean it in your home.  The procedure for testing and cleaning is much more time and labor intensive and the care that must be taken to detail clean them takes longer than a wall to wall installed carpet.  We have to charge more to cover our additional costs.

Can you guarantee stain removal?

Let’s define the difference between a spot and a stain:

  • Spot– is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.
  • Stain– is foreign material (soil, liquid, etc.) on the carpet that is not usually removed by standard cleaning methods. (The foreign material has penetrated or “soaked into” the fiber and has altered the color or damaged the fiber). Some stains may be difficult or impossible to remove.

Our technicians are trained and qualified to examine stains to let you know which ones will come out and which won’t.  They will then do everything they can to try to correct the problem.

Why can we not give an exact quote over the phone?

We can only provide an estimate over the phone as we are unable to determine the exact size, fibers and condition of the rug.  Once the technicians has completed his assessment we can determine the pricing.

What's special about Alberta Carpet Cleaning?

Alberta Carpet Cleaning offers a state of the art area rug cleaning facility that is equipped to deal with almost every type of area rug. Our soft water Thermorinse extraction system is the ultimate cleaning service that will guarantee a clean and restore that ‘brand new’ feeling to your area rug.

Our expert area rug cleaning technicians have years of experiences in the industry and routinely undergo training by the industry leaders in area rug cleaning and care.

Can I clean any area rug with you guys?

We usually can take care of most area rugs (80% of cases ). However some area rugs due to low production quality ( i.e. – ‘IKEA’ rugs) or very rare fabrics are out of our reach.

To know for sure, please give us a call to (403)299-0290 to talk to one of our customer service representatives.

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